Shipping policy

Order Processing:

 

Orders are shipped Monday-Friday, excluding holidays. You will receive an email with your tracking number as soon as your order is fulfilled. Please remember to complete each field in the checkout process accurately to avoid any delays or confusion regarding your order.

 

Please ensure that you read the item description to determine whether the item is for pre-order or currently in stock (On hand). Once you place your order, you will receive an email confirmation. After your order has shipped, you will get another email confirmation with your tracking information for delivery.

 

Domestic Shipping: Calculated at checkout.

 

International Shipping: Calculated at checkout by DHL or UPS. Customers are responsible for any customs duties, taxes, or fees applied to international shipments.

 

IMPORTANT:

Lost or delayed packages:

We are not responsible for delays caused by the carries or customs clearance. If your package was lost in transit, please contact the carrier directly with your tracking number.

Order Issues:

If you have any questions or concerns regarding your order, please reach out to us at support@animal-machines.com.

Thank you for being a part of the Machinery. We appreciate your business!